Shipping Policy
DO YOU SHIP TO MY COUNTRY?
Regax currently ships to USA, Canada, Mexico, Australia, Brazil, Argentina and Jamaica. More countries will be added in the future. Please go through the checkout process to work out your shipping costs to your country.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO BE DELIVERED ONCE IT’S SHIPPED?
Once your order is placed with Regax, there is a processing time to craft your items, which takes approximately 1 - 5 business days for most products before your order is shipped.
Once your order is shipped, should take anywhere from 3 - 5 business days to be delivered.
We will work with shippers as best we can to ensure that packages do make it to our customers as quickly as possible. We reserve the right to determine if packages are still in transit or if they should be considered as lost. If a package is considered lost in transit, we will either replace the order or issue store credit for the purchase price of the order. Refunds won’t be provided for packages considered to be lost in transit.
WHAT IF I RECEIVE NOTICE THAT MY ORDER HAS BEEN DELIVERED BUT I DID NOT RECEIVE IT?
USPS, UPS, and DHL often send premature delivery notices. When this happens, the package usually arrives within three days following the notice. If your package still hasn't arrived within that time frame, you should contact the appropriate shipper/postal carrier's facility nearest the shipping address via telephone and inquire about the package's whereabouts.
It is the customer's responsibility to contact your local shipper/postal carrier in these instances because the package is showing that it has been delivered.
Reporting a package missing/stolen: Contact the appropriate shipper/postal carrier via telephone and report that your package is missing/stolen. The shipper/postal carrier will open an investigation and issue a Case Number.
Once you have reported the package missing/stolen and received a Case Number, Send an email to Customer Support at: info@regax-shop.com with your verifiable case number from the shipping carrier.
***This is not an insurance claim for a lost or missing package, "Delivered" packages are not eligible.
Please do not confuse this report with a lost package inquiry. Lost package inquiry numbers will not be accepted for order replacement or reimbursement.
Incorrect or incomplete addresses: Regax will not replace or reimburse any order not received due to an inaccurate or incomplete shipping address provided by the customer.